Privacy Policy
Who we are
Shining House Designs Ltd., based in Ibadan, Nigeria, operates https://shininghousedesigns.com. This policy explains how we handle personal information when you browse our website, contact us, request architectural services or purchase house plans.
For privacy enquiries, email info@shininghousedesigns.com.
Information we collect
Depending on how you interact with us, we may receive your name, email address, telephone number, billing details, order information and correspondence. For architectural enquiries, this may include your project location, survey plan, drawings, preferences and budget.
Our website and hosting services may also record technical information such as your IP address, browser, device, pages requested and access times for website operation and security.
Please send only information needed for your enquiry and ensure you have permission to share documents containing another person’s information.
How we use your information
We use information to respond to enquiries, prepare quotations, arrange consultations, deliver architectural services, process orders, provide downloads, manage customer accounts and offer support. We also use relevant records for accounting, fraud prevention, security and resolving disputes.
Our legal grounds depend on the purpose: taking steps at your request before a contract, performing a contract, meeting legal obligations, pursuing legitimate interests such as website security and customer support, or obtaining your consent where required. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.
If you do not provide information necessary for an order or service, we may be unable to fulfil your request.
Orders and payments
Where our WooCommerce store is available, it processes customer, billing, order and download information. Payment providers handle payment details under their own privacy policies. Do not send card numbers, passwords or payment PINs through email or WhatsApp.
Products purchased through Buy Me a Coffee are processed on that platform. We may receive purchase and customer information needed to fulfil the order and provide support. Please review its privacy policy before purchasing.
WhatsApp and email enquiries
Our contact buttons open WhatsApp or your email application. Information in a prepared message is sent to us when you choose to send it. WhatsApp and your email provider also process information under their own policies.
Cookies and embedded videos
WordPress and store features may use cookies for login sessions, shopping baskets, security and preferences. Blocking these cookies in your browser may affect those features.
Our website includes YouTube videos and links to external services. Embedded content may transmit technical information to its provider when loaded or used. Those providers may use cookies or associate activity with your account according to their own settings and privacy policies.
We use Google Analytics through Google Site Kit to understand website visits and interactions, including pages viewed, engagement and download or link activity. Google processes information under its privacy policy: https://policies.google.com/privacy. Our consent settings control analytics cookies according to visitors’ choices.
Who receives information
Relevant information may be handled by providers supporting our hosting, email, payments, order processing and website administration. Project information may also be shared with professionals involved in delivering your agreed services where necessary.
Information may be disclosed where required by law or necessary to establish, exercise or defend legal claims. External services you choose to use, including WhatsApp, YouTube and Buy Me a Coffee, have their own privacy policies.
International processing
Some service providers may process information outside Nigeria. Where we arrange an international transfer, we must ensure that an appropriate legal basis and safeguards apply under applicable data protection law. Contact us for information about the providers and safeguards relevant to your information.
How long information is kept
Google Analytics is configured to retain event-level data for 2 months and user-level data for 14 months. The user-data retention period resets when a user returns. These settings do not affect most standard reports based on aggregated data.
Retention depends on the purpose of the record, the duration of our relationship, support needs and applicable accounting, legal and dispute-resolution requirements. Enquiry correspondence, project files, customer accounts and transaction records may therefore have different retention periods. Contact us for the retention criteria applicable to your records.
Security
We use safeguards intended to protect personal information from unauthorised access, loss and misuse. No website, email service or internet transmission can be guaranteed completely secure.
Your privacy rights
Subject to applicable law, you may request access to your personal information, correction, deletion, restriction of processing or portability. You may also object to relevant processing and withdraw consent where consent is the legal basis.
Email info@shininghousedesigns.com to make a request. We may need to verify your identity before disclosing or changing information. Some records may need to be retained to meet legal obligations or protect legal claims.
You may lodge a complaint with the Nigeria Data Protection Commission.
Changes to this policy
We may update this policy as our website, services or data practices change. The latest version will appear on this page.